V Soap & Skincare Co. — Return & Refund Policy
At V Soap & Skincare Co., we take pride in providing quality skincare and body care products. Your satisfaction and safety are paramount. For essential health and hygiene reasons and due to the personal nature of skincare compounding, our return standards are strictly maintained.
Legal Disclaimer: This policy does not limit any rights or remedies available under applicable law.
All Sales Are Final
Health and hygiene standards. Due to the personal nature of our skincare products, no returns or exchanges are accepted for change of mind, fragrance preference, or customer order errors.
Damaged Items (48 Hours)
Shipping damage must be reported within 48 hours of delivery. Submissions require order number, issue description, and clear photos of product and preserved packaging.
Incorrect, Missing, or Defective (7 Days)
Report within 7 days of delivery for incorrect items, missing products, or manufacturing defects with order number, description, and photographs when applicable.
Refunds, Replacements & Prior Authorization
All claims undergo individual case review. Approved claims receive an appropriate replacement or refund to original payment tender. No unauthorized returns are accepted.
Approved refunds are credited to the original payment tender once verification is complete. Please do not dispatch items back without prior written authorization from V Soap & Skincare Co.
Three essential steps to submit your claim.
Follow our official timeline and submission guidelines to ensure quick, accurate assistance from V Soap & Skincare Co.
Inspect Delivery (48h Damage / 7d Defect)
Check shipment upon arrival. Report visible shipping damage within 48 hours of delivery; report incorrect, missing, or defective items within 7 days.
Prepare Evidence & Retain Packaging
Gather your order number, a detailed description, and clear photos of the item and original packaging. Please retain all packaging until your review is complete.
Submit via Contact Us Desk
Contact V Soap & Skincare Co. through our Contact Us page. Claims are evaluated individually; approved resolutions receive a replacement or refund to original payment method. Do not mail merchandise without prior authorization.
Visible transit damage must be reported within 48 hours of carrier delivery confirmation with supporting photo evidence.
Mismatched items, missing goods, or discovered manufacturing defects must be submitted within 7 days of arrival.
Every submitted inquiry is assessed individually by our compounding team to guarantee fair, thorough evaluation.
Approved claims will receive an appropriate replacement or a direct refund issued to the original payment method.
Please do not mail merchandise back without written authorization; unauthorized returns cannot be received.
Due to the intimate botanical nature of our skincare and strict health and hygiene safety standards, all sales are final.
VSOAPSKINCARECO@GMAIL.COM